My contribution
- Translated day-to-day business operations into system modules
- Defined Owner, Manager and Staff role requirements
- Structured booking, order, invoice and income/expense workflows
- Coordinated delivery, acceptance and client handover
Automotive Booking & Order Management System
How can a local service business bring bookings, orders, invoices and operational visibility into one workflow?
Interface direction created to communicate the system's core workflow.
Business context
The project needed a practical way to connect customer bookings with internal work orders, tax invoices and financial visibility.
Analysis & decisions
- Connected public booking demand with internal administration
- Kept the first release focused on core operating workflows
- Separated future scope from defects and agreed support responsibilities
Outcome & value
- Delivered a working customer website and administration CRM
- Centralised key service and financial workflows
- Established a practical base for future operational improvements