My contribution
- Analysed warehouse, driver and admin workflows
- Defined role-based screens and task states
- Structured delivery task identifiers and proof-of-departure requirements
- Supported developer clarification and project coordination
JL Online Supermarket
How can warehouse picking and multi-driver delivery stay clear as order volume and roles become more complex?
Business context
The operation required a clearer digital workflow spanning warehouse allocation, temperature-based picking, driver task management, route order and delivery status.
Analysis & decisions
- Separated chilled, frozen and ambient picking paths
- Defined reversible task checks to reduce operational errors
- Made route order, navigation and delivery progress visible to drivers
Outcome & value
- Created a structured requirements baseline for fulfilment and delivery
- Aligned multiple operational roles around shared task states
- Reduced ambiguity for development and testing